Order essentials
We use contact, delivery and payment-related details to process purchases, send updates and support your order journey.
Modora House Policy
Privacy Policy
Your trust is part of the Modora experience. This policy explains how we collect, use, protect and share information when you browse our boutique, place an order, contact us, or interact with our digital services.
Secure Boutique Experience
Our approach
Designed to be clear, restrained and respectful.
Modora collects information only to operate our online boutique, process orders, provide support, improve the shopping experience and meet legal obligations. We do not treat privacy as fine print; we treat it as part of a polished, responsible customer relationship.
Measured personalization
We may use browsing and preference signals to improve product discovery, boutique performance and relevant communication.
Customer control
You can contact us to request access, correction, deletion or guidance about your personal information where applicable.
Information use
What we collect has a purpose.
Identity and contact details
Name, email, phone number, billing information and delivery address when you place an order or contact us.
Order and support history
Items purchased, delivery status, messages, service notes and return-related communication where relevant.
Device and site activity
Browser, pages viewed, approximate location, referral source and interaction data used for security and performance.
Marketing preferences
Email subscription status, campaign interaction and preferences used to keep communication refined and relevant.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, billing and shipping address, order details, account information, customer support messages, product preferences and communication preferences.
We may also collect certain information automatically when you use our site, including device type, browser type, IP address, approximate location, pages viewed, time spent, referring pages and interactions with boutique features.
- Order information helps us process purchases, arrange delivery, confirm payment, provide receipts and support returns or exchanges.
- Contact information helps us answer questions, send order updates and provide service related to your Modora experience.
- Site activity information helps us understand how our boutique performs, improve navigation and keep the shopping experience stable.
How We Use Information
We use personal information to operate the Modora online boutique, process and fulfill orders, communicate with customers, provide support, improve our site, prevent fraud, maintain security and comply with applicable obligations.
When you opt in to receive updates, we may send boutique notes, product edits, styling inspiration or service-related messages. You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.
We aim to keep communication measured and relevant, with a focus on refined accessories, order service and useful boutique updates.
Sharing And Services
We may share information with service providers that help us operate our store, including payment processing, shipping, order management, customer service, analytics, site hosting, fraud prevention and marketing support.
These providers are expected to use information only to perform services for Modora or as otherwise permitted by law. We may also disclose information when required to comply with legal obligations, enforce our terms, protect rights, investigate security issues or respond to lawful requests.
Cookies And Analytics
Our site may use cookies, pixels and similar technologies to remember preferences, keep carts functional, understand site usage, measure campaign performance and support security. Some cookies are necessary for the boutique to function, while others help us improve the browsing experience.
You can adjust cookie settings in your browser. Blocking some cookies may affect cart, checkout or account-related functions.
Your Choices And Rights
Depending on your location, you may have rights to access, correct, delete, restrict or receive a copy of certain personal information. You may also request that we update your communication preferences.
To make a request, contact us using the details below. We may need to verify your identity before completing certain privacy requests.
- To stop marketing emails, use the unsubscribe option in our message or contact customer support.
- To update order contact details, contact us as soon as possible after placing the order.
- To request privacy assistance, provide your name, email address and a clear description of the request.
Security And Retention
We use reasonable administrative, technical and organizational measures designed to protect personal information. No online service can be guaranteed to be completely secure, but we take care to support a safe and reliable boutique experience.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order support, legal compliance, dispute resolution, security, accounting and business record requirements.
Children
The Modora website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our boutique, legal requirements, services or privacy practices. Updated versions will be posted on this page with the applicable effective date when available.
Questions about your information?
Our support team can help with privacy requests, order-related questions and account communication preferences. For delivery details, please allow 3–5 business days for standard order handling.
